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ISO 29990:2010

ISO 29990 sets out the criteria for a Quality Management System standard for providers of education and training services. ISO 29990 provides a unified standard for learning service providers, including corporations, vocational institutions, and life-long learning centre, around the globe. It promotes the design of suitable services & evaluation of learning results.

The aim of ISO 29990 is to provide a generic model for quality professional practice and performance for learning service providers (LSPs) in the development and delivery of education, training.

The standard follows a process-based structure to ensure its implementation leads to continual improvement. The standard’s ultimate aim is assuring the implementation of high-quality tutorial programmes and processes.

Requirements of Standard

This standard has clauses as follows:-

  • Scope
  • Terms & Definitions
  • Learning Services
  • Determining Learning Needs
  • Design of Learning Services
  • Provision of Learning Services
  • Monitoring the delivery of the Learning Services
  • Management of the Learning Service Provider
  • General Management Requirements
  • Strategy & Business Management
  • Management Review
  • Preventive Actions & Corrective Actions
  • Financial Management & Risk Management
  • Human Resource Management
  • Communication Management (External/Internal)
  • Allocation of Resources
  • Internal Audits
  • Feedback from Interested Parties
BENEFITS of ISO 29990:2010

Advantages for Learning Service Providers :-

  • Outstanding performance during tendering work from official bodies.
  • Globally marketability.
  • Enhancement in internal quality potential.
  • Transparently defined & documented processes.
  • Enthusiastic and active trained experts participation in the development.
  • Work on (PDCA) Cycle.



Advantages for Learner :-

  • Adequate resources, including trainers with suitable competence, infrastructure and learning environment.
  • Evaluating criteria for Education.
  • Advanced & Authentic processes.
  • Transparency/comparability of services.
  • Assuring quality, transparency and comparability in educational institutions.